Mulligans

Prohibited Items Policy

Effective date: 21 May 2026Last updated: 21 May 2026

1. Introduction

Mulligans is committed to maintaining a safe, lawful, and trustworthy marketplace for the golf community. All items listed on the Mulligans platform must comply with the laws of England and Wales, all applicable UK legislation, and this Prohibited Items Policy (“Policy”).

This Policy sets out the categories of items that are prohibited from sale on Mulligans, items that are permitted subject to conditions, and the enforcement measures we apply when violations are identified. It should be read alongside our Terms of Service and Acceptable Use Policy.

Sellers are responsible for ensuring that every item they list complies with this Policy. If you are unsure whether an item is permitted, please contact us at info@mulligans.uk.com before listing.

2. Prohibited Categories

The following categories of items are strictly prohibited from listing or sale on the Mulligans platform:

2.1 Counterfeit or Replica Goods

Any item that is a counterfeit, imitation, or unauthorised replica of a genuine product is prohibited. This includes, but is not limited to:

  • Counterfeit golf clubs bearing the branding of legitimate manufacturers
  • Replica golf balls marketed as or resembling branded products
  • Fake branded apparel, footwear, headwear, or accessories
  • Items bearing counterfeit brand labels, logos, or packaging
  • “Super clone” or “tour issue” items that are not genuinely sourced from the manufacturer

Sellers must be able to demonstrate the authenticity of branded goods if requested by Mulligans.

2.2 Stolen Goods

Any item that has been stolen or that the seller does not legally own or have the legal right to sell is prohibited. Listing stolen goods is a criminal offence. Mulligans will cooperate fully with law enforcement in any investigation involving stolen goods.

2.3 Items the Seller Cannot Legally Sell

Any item that the seller is not legally entitled to sell, including items subject to legal restrictions, court orders, finance agreements, or other encumbrances that prevent lawful sale.

2.4 Hazardous Materials

Items containing or consisting of hazardous materials are prohibited, including but not limited to:

  • Chemicals, solvents, and flammable substances
  • Loose or uninstalled batteries (batteries contained within equipment, such as rangefinders or GPS devices, are permitted provided the listing complies with shipping regulations)
  • Compressed gases
  • Any item classified as dangerous goods under applicable UK transport and safety regulations

2.5 Items Requiring Age Verification Beyond 18+

Items that would constitute a sale requiring age verification beyond the platform’s standard 18+ minimum age requirement. This includes alcohol-branded items where the listing effectively constitutes a sale of alcohol rather than a collectible or branded item.

2.6 Personal Data of Third Parties

Items that contain or expose the personal data of third parties without their consent. In particular:

  • Golf clubs or equipment bearing engravings, monograms, or other personalisation featuring a third party’s name or personal details must not be listed unless the seller has obtained the consent of the individual concerned or has removed or obscured the personalisation before listing.
  • Sellers should disclose any remaining personalisation in the listing description.

This provision exists to protect individual privacy in accordance with UK data protection law.

2.7 Items Infringing Intellectual Property

Any item that infringes the intellectual property rights of a third party, including:

  • Unauthorised use of manufacturer branding, trademarks, or logos in listings
  • Unlicensed replicas or reproductions of patented designs
  • Use of copyrighted images, text, or content belonging to third parties in listing descriptions or photographs (unless the seller holds the necessary rights or permissions)

2.8 Items Failing UK Consumer Safety Standards

Any item that does not meet applicable UK consumer safety standards, including requirements under the Product Safety and Metrology etc. Act 2024 and associated regulations. This includes items that:

  • Have been found to be unsafe by a competent authority
  • Lack required safety markings or compliance documentation where applicable
  • Have been subject to a safety recall (see also Section 2.10)

2.9 Weapons and Offensive Weapons

Any item that is classified as a weapon or offensive weapon under UK law, or that could reasonably be classified as such. This includes:

  • Golf equipment that has been modified in a way that could render it an offensive weapon
  • Any item designed, adapted, or intended to cause injury
  • Items that, whilst originally golf equipment, have been altered to the extent that they are no longer primarily sporting goods

Standard, unmodified golf equipment sold for its intended sporting purpose is, of course, permitted.

2.10 Recalled Products

Any item that is subject to an active product safety recall issued by the manufacturer or a regulatory authority. Sellers must check whether their items have been recalled before listing. Mulligans may remove listings for recalled products without prior notice.

2.11 Services and Intangible Goods

Mulligans is a marketplace for physical golf goods only. The following are not permitted:

  • Services (e.g. coaching lessons, club fitting appointments, course memberships)
  • Digital goods or downloads
  • Gift cards or vouchers (unless issued by Mulligans itself)
  • Pre-orders or items not yet in the seller’s physical possession
  • Any other intangible item

3. Items Permitted with Conditions

The following categories of items are permitted on Mulligans provided the stated conditions are met:

3.1 Customised or Refurbished Clubs

Golf clubs that have been customised, modified, or refurbished by the seller or a third party are permitted, subject to the following conditions:

  • The listing must clearly state all modifications, customisations, or refurbishment work carried out
  • The listing must specify whether the work was performed by a certified professional or by the seller
  • Any aftermarket components (e.g. replacement shafts, grips, or heads) must be accurately described
  • The listing must not misrepresent a customised item as an original, unmodified product

3.2 Vintage and Collectible Items

Vintage, antique, or collectible golf equipment and memorabilia are permitted, subject to the following conditions:

  • The listing must accurately describe the age and condition of the item
  • Where the exact age is unknown, the seller should provide their best estimate and state that it is an estimate
  • Any known defects, damage, or signs of age must be disclosed in the listing description and shown in photographs
  • Claims of provenance (e.g. “tournament-used” or “owned by a professional golfer”) must be substantiated with evidence where possible

3.3 Items with Personalisation

Items bearing engravings, monograms, stamps, or other forms of personalisation are permitted, subject to the following conditions:

  • The personalisation must be fully disclosed in the listing description
  • Photographs must clearly show the personalisation
  • Where the personalisation includes a third party’s personal data, see Section 2.6 regarding consent requirements

4. Enforcement

Mulligans takes violations of this Policy seriously. The following enforcement measures apply:

4.1 First Offence

For a first violation, the listing will be removed and the seller will receive a formal warning via email and/or in-app notification. The warning will explain the nature of the violation and the relevant section of this Policy.

4.2 Second Offence

For a second violation, the listing will be removed and the seller’s account will be suspended pending review. The seller will be notified of the suspension and given an opportunity to respond before a final decision on account reinstatement is made.

4.3 Serious or Intentional Violations

In cases involving serious or intentional violations — including but not limited to the listing of counterfeit goods, stolen goods, or weapons — Mulligans reserves the right to:

  • Immediately and permanently ban the seller’s account without prior warning
  • Refer the matter to law enforcement or other relevant authorities
  • Retain any funds held in escrow pending the outcome of any investigation

Mulligans will determine, at its sole discretion, whether a violation is sufficiently serious to warrant immediate action under this section.

5. Reporting Prohibited Items

If you believe that an item listed on Mulligans violates this Policy, please report it using one of the following methods:

  • In-app reporting: Use the “Report this listing” function available on every listing page
  • Email: Contact us at info@mulligans.uk.com with the listing details and the reason for your report

All reports are reviewed by the Mulligans team. We aim to review reports within 2 working days. The identity of the person making the report will be kept confidential.

6. Seller Responsibilities

By listing an item on Mulligans, the seller represents and warrants that:

  • They are the legal owner of the item or are authorised to sell it
  • The item complies with this Policy and all applicable UK law
  • The listing description is accurate, complete, and not misleading
  • They will cooperate with Mulligans in any investigation relating to their listings

Sellers who are unsure whether an item is permitted are encouraged to contact us at info@mulligans.uk.com before listing.

7. Changes to This Policy

Mulligans Golf Limited reserves the right to update or amend this Policy from time to time, including to add new prohibited categories or to adjust enforcement measures. Material changes will be communicated to users via email or in-app notification. The effective date at the top of this document indicates when the current version came into force.

8. Contact

If you have any questions about this Prohibited Items Policy, please contact us at:

Email: info@mulligans.uk.com

Mulligans Golf Limited
Flat 1 Sunrise House, 79J Riddlesdown Road, Purley, England, CR8 1DH
Company registration number: 16647100

This Policy should be read in conjunction with our Terms of Service and Acceptable Use Policy.